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09.
FAQs
About Online Services
What transactions can be done online?
Who should use Online Services and why?
How do I get Online Services access?
Is the platform safe?
Managing your account
I have set up my account, how do I log in?
How can I create or manage users?
What is multi-factor authentication (MFA)?
Can I access Online Services from any device or browser?
What’s the difference between a password reset and a user access reset?
How do I change my notification preferences in Online Services?
Navigating the platform
Can I access forms through Online Services?
How do I download the latest version of a form?
How can I view the progress of my submission?
Will I be able to view previously approved submissions, or only new ones submitted via Online Services?
Where can I find the Authorisation number for a submission in Online Services?
General support
Where can I get help to complete forms?
How do I contact Coal LSL regarding an open submission?
