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Online Services

01. About Online Services

02. Login and access

Enrolment

Email address requirements

Password requirements

Supported browsers

Multi-factor authentication

03. User accounts

System access

Managing users

Authorised contacts

04. Levy Return

Standard and closed levies

Using the correct form

How to complete the form

Upload

Validation

Rejection of levy submission

05. Claim for Reimbursement

How to complete the form

How to submit a claim

Using the correct form

File check and validation

Rejection of a claim

06. Adjustment Levy Advice

How to complete the form

How to submit a levy adjustment

Using the correct form

File check and validation

Rejection of an adjustment

07. Refund Request

How to complete the form

How to submit

Using the correct form

File check and validation

Rejection of a refund

08. Leave Application

How to complete a leave application

How to submit

Using the correct application

Declining an application

09. FAQs

About our online services

Managing your account

Using the platform

General support

10. Navigating the platform

Current employees screen

Reports

Correspondence

Account details screen

Managing entities

11. Support

Notifications

Case messages

Support cases

General levy support

01.

About Online Services

Online Services enables you to submit, track, and review forms online via our safe and secure digital platform.

In addition to submitting forms, you can also access reports and correspondence, making it easier for you to manage records and review your employee’s entitlements.

Online Services allows us to better service your needs and comply with governing legislation using a streamlined submission process.

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